Quarterback Paris
27, rue Louis Pasteur
92100 Boulogne-Billancourt
Ligne 10, Jean Jaurès
+33(0)1 53 84 25 21
QUARTERBACK GROUP
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: May 2026
Applicable to orders placed on or after 2 May 2026
PART I — GENERAL TERMS AND CONDITIONS OF SALE
Definitions
For the purposes hereof, the terms defined below, whether singular or plural, shall have the following meanings:
| Term | Definition |
| Customer | Any natural or legal person, whether a consumer or a professional, purchasing Packages from the Vendor under these General Terms and Conditions of Sale. |
| Bearer | Any natural person holding one or more nominal access tickets. |
| Package | A set comprising an access ticket to the Event venue and hospitality services (access to a reception area, catering and associated services). |
| Services / Hospitality | Services offered directly by the Vendor or via its website, forming the Packages. |
| Vendor / Company | QUARTERBACK GROUP, a simplified joint-stock company (SAS), registered office at 27 rue Louis Pasteur, 92100 Boulogne-Billancourt, France. |
| Organiser | The company responsible for delivering the services, in particular the Fédération Française de Tennis (FFT) for Roland-Garros, the Rolex Paris Masters and the Alpine Paris Major. |
| Event | The sporting event in connection with which the Packages are provided (Roland-Garros, Rolex Paris Masters, Alpine Paris Major or any other event offered by the Vendor). |
| Website | The website https://www.quarterback.fr and any associated portals or URL variations. |
Article 1 — General provisions
1.1 The performance of the Services is governed by these General Terms and Conditions as supplemented by the specific conditions applicable to each Service. These terms take precedence over any purchasing conditions that may be put forward by the Customer and constitute the entire agreement between the parties.
1.2 The Vendor reserves the right to refuse a booking for events whose electoral, political or religious nature is incompatible with or may prejudice the image and purpose of the event venue.
1.3 Should any provision of these terms (in whole or in part) prove to be illegal, invalid or unenforceable, the remaining provisions shall continue in full force and effect.
1.4 A party’s failure to exercise any right recognised under these terms shall not be construed as a waiver of that right.
1.5 These terms are written in French. The English translation is provided for convenience only. In the event of any inconsistency, the French version shall prevail.
1.6 These General Terms and Conditions apply to all Package sales made by the Vendor, whether to consumers within the meaning of consumer protection legislation or to professionals. Where the Customer acts as a professional, the provisions specifically applicable to consumers set out in Articles 11 and 17 shall not apply.
Article 2 — Prices
Prices are quoted in euros, inclusive of all taxes (VAT included), unless otherwise stated. The prices charged are those in force at the time of booking.
Any new tax or levy created after the order is placed, or any amendment to existing taxes or levies, shall automatically result in a price adjustment to the extent legally required.
Prices may be subject to a dynamic pricing policy based on capacity management or date availability. It is the Customer’s responsibility to verify whether the price is acceptable before confirming the booking. No pricing dispute shall be considered after the order has been validated.
Article 3 — Booking and payment conditions
3.1 Direct sales (phone, email, form, purchase order)
The Customer’s signature of a Package order constitutes a firm and binding commitment. The Vendor may, at its sole discretion, void an order if the quotation is returned incomplete or after the deadline.
Within 7 calendar days of receiving the validated quotation, a deposit equal to 100% of the total order amount (including VAT) must be received by the Vendor. For orders placed less than 45 days before the event, full payment must be made within 7 calendar days of the Customer accepting the quotation.
In the event of non-payment within the applicable deadline, the Vendor reserves the right to treat the order as immediately cancelled, retaining all amounts already received as a minimum indemnity, without prejudice to any additional damages the Vendor may seek through legal proceedings.
3.2 Online sales
For orders placed on the Website, payment is made in full and confirmation is immediate. Payment is made by secured credit card (SSL protocol). The Vendor shall not be held liable for any fraudulent use of a credit card by a third party.
Article 4 — Cancellation
4.1 General principle
| All bookings are final, non-cancellable and non-refundable, except as expressly provided in Articles 4.3, 8 and 13 hereof. |
4.2 Cancellation by the Customer
| Notice period before the Event | Financial consequence |
| More than 45 days | All amounts paid shall be retained by the Vendor |
| Less than 45 days | The full order amount shall be payable by the Customer |
4.3 Cancellation by the Vendor or the Organiser
The Vendor shall be released from any liability, and no refund shall be owed to the Customer, in the following circumstances:
The Vendor shall refund amounts paid by the Customer in the following circumstances, provided the Vendor has itself received a refund from the Organiser:
| Important: Any refund by the Vendor is strictly conditional upon the Organiser first returning the corresponding amounts to the Vendor. The Vendor shall not be required to refund the Customer any amount beyond what has actually been received back from the Organiser. |
Article 5 — Postponement
In the event that the Event date is modified for reasons beyond the Vendor’s control, the Customer shall be invited to attend the Event on the rescheduled date as announced by the Organiser.
The Vendor undertakes to use its best efforts to provide services of the same nature as those originally planned. If the postponement makes it impossible for the Customer to attend, the Customer must notify the Vendor in writing within 7 calendar days of the postponement announcement.
| Limitation: In the event of postponement or relocation of the Event, the Vendor shall not be required to refund amounts paid if the Organiser maintains the Event. No penalty or compensation shall be claimed from the Vendor solely on account of a postponement or relocation. |
Article 6 — Access tickets, collection and seating
6.1 Customer and Bearer obligations
The Customer and any Bearer are prohibited from:
6.2 Access tickets — non-refundable
| Access tickets cannot be returned, exchanged or refunded under any circumstances, including in the event of loss or theft, and regardless of the cause, including match cancellation or early termination. |
6.3 Ticket collection
Ticket collection procedures are determined by the Organiser. Tickets are delivered in PDF or paper format between three weeks and 12 hours before the Event, subject to full payment being received at least 30 days before the Event.
6.4 Seating
The exact location within the venue cannot be guaranteed. For large groups, it may not be possible to seat all guests in the same area. The Organiser may modify the location of reception areas for reasons of public order, hygiene or safety.
Article 7 — House rules
The Organiser shall use all reasonable endeavours to ensure that the Services are delivered in the conditions set out in the order.
The Customer and any Bearer undertake to comply with and ensure compliance with all safety regulations, house rules and applicable instructions in the areas where the Services take place. The Vendor and the Organiser reserve the right to refuse entry to any person whose appearance or behaviour is likely to disrupt the proper running of the Services.
Article 8 — Player withdrawal, injury or absence
| The Vendor does not guarantee the participation of any specific player or players in the Events. |
The absence of one or more players, regardless of the cause — injury, withdrawal before or during a match, boycott, disqualification, death or any other unavailability — does not constitute grounds for cancellation of a Package or entitlement to any refund, whether partial or total, from the Vendor.
Similarly, the premature end of a match due to a player’s retirement during play, or the holding of a match at a sporting level below the Customer’s expectations, gives rise to no right of refund, exchange or compensation.
In such cases, the Organiser is contractually deemed to have fulfilled all its obligations regarding the provision of hospitality areas and the associated Services. As the Vendor has no recourse against the Organiser in this respect, it is unable to process any refund.
The Customer acknowledges having been informed of this risk, which is inherent to the nature of sporting events, and expressly accepts it upon confirming their booking. The Customer expressly waives any right of recourse, action or claim against the Vendor or the Organiser on this basis.
The Customer further undertakes to indemnify the Vendor and the Organiser against any similar claim brought by Bearers or any third party to whom the Customer has transferred access tickets.
Article 9 — Confidentiality
Both parties undertake to maintain strict confidentiality with respect to all documents and information coming to their knowledge in connection with the performance of the Services.
All content accessible on the Website (texts, photographs, images, icons, sounds) is protected by intellectual property rights. The Customer may not reproduce, represent, modify, transmit, publish or adapt, in any form or by any means, any trademarks belonging to the Organiser, the Vendor or any service provider, without prior written authorisation. Any unauthorised use may give rise to legal proceedings including infringement claims.
Article 10 — Intellectual property
The Vendor holds all intellectual property rights in the trademark “Quarterback” and the website https://www.quarterback.fr.
All works, representations and distinctive features of the venues are protected under applicable intellectual property legislation. Any reproduction is strictly prohibited without prior written authorisation.
Article 11 — Right of withdrawal
Pursuant to Article L. 221-28, 12° of the French Consumer Code, consumer Customers may not exercise a right of withdrawal in respect of services relating to catering, ticketing and leisure activities to be provided on a specific date or during a specific period.
This exclusion applies from the moment the order is confirmed. This Article does not apply to Customers acting in a professional capacity.
Article 12 — Liability and insurance
The Vendor and the Organiser disclaim all liability for theft of or damage to items belonging to the Customer or any Bearer in the areas where the Services take place.
The Vendor may invoice the Customer for any theft of or damage to movable or immovable property caused in the service areas by the Customer or any Bearer.
In the event of non-performance of its contractual obligations directly attributable to the Vendor, the Vendor’s liability shall not exceed 100% of the amount of the relevant order. This limitation shall not apply in cases of gross negligence or wilful misconduct.
The Vendor declares that it holds public liability insurance with a reputable insurer for up to €8 million, including in cases of food poisoning. The Customer likewise declares that it holds appropriate civil liability insurance.
Article 13 — Force majeure
Force majeure means any event that is unforeseeable, unavoidable and beyond the Vendor’s control within the meaning of Article 1218 of the French Civil Code, making it impossible to perform contractual obligations.
The following shall be considered as force majeure events, without limitation: pandemics recognised by the French health authorities, natural disasters, fires, acts of terrorism, war, decisions by civil or military authorities prohibiting the holding of the Event, and general strikes making it impossible to hold the Event.
| The following do not constitute force majeure events and therefore do not give rise to a refund: Adverse weather conditions that do not result in total cancellation of the Event;The absence or withdrawal of a player (see Article 8);Modifications to the sporting programme or match schedule;A level of sporting performance below the Customer’s expectations. |
In the event of force majeure resulting in the total cancellation of the Event by the Organiser, amounts actually paid by the Customer shall be refunded within 45 days of the Vendor receiving the corresponding amounts back from the Organiser, without any additional compensation.
Article 14 — Personal data
The collection and processing of the Customer’s personal data is carried out in accordance with EU Regulation 2016/679 (GDPR) and the French Data Protection Act of 6 January 1978 as amended.
Data collected is used solely for order processing, customer relations and, with the Customer’s consent, the sending of commercial communications. It is not disclosed to third parties without prior consent.
The Customer has the right to access, rectify, erase, port and object to their personal data by contacting: [email protected].
For further information, please refer to our Privacy Policy at www.quarterback.fr/politique-de-confidentialite/
Article 15 — Marketing communications
The Customer may at any time and free of charge request to stop receiving commercial communications by contacting the Vendor at [email protected] or by using the unsubscribe link in any electronic communication.
The Customer is informed of their right to register on the French do-not-call list at www.bloctel.gouv.fr.
Article 16 — Evidence
Unless manifest error is established by the Customer, the information stored in the Vendor’s information systems shall constitute evidence and shall be admissible in any dispute proceedings on the same basis as a written document.
Article 17 — Complaints and mediation
Any complaint must be addressed to the Vendor:
In the event of a dispute with a consumer Customer, the parties shall endeavour to find an amicable solution. If no agreement is reached within 30 days, the consumer may, within one year of their written complaint, refer the matter free of charge to the consumer mediator:
| Association des Médiateurs Européens (AME CONSO) 11 Place Dauphine – 75001 Paris, France — www.mediationconso-ame.com |
The mediation provision does not apply to Customers acting in a professional capacity.
Article 18 — Governing law and jurisdiction
These General Terms and Conditions are governed by and shall be construed in accordance with French law.
In the event of a dispute, the Customer shall first contact the Vendor to seek an amicable resolution. In the absence of an amicable settlement:
QUARTERBACK GROUP — 27 rue Louis Pasteur, 92100 Boulogne-Billancourt, France — [email protected] — www.quarterback.fr
Version May 2026 — Supersedes and replaces all previous versions
27, rue Louis Pasteur
92100 Boulogne-Billancourt
Ligne 10, Jean Jaurès
+33(0)1 53 84 25 21
